Cohen Brown, a 27-year-old consultant firm, takes a behavioral approach to helping organizations-mostly in the financial services sector-develop a corporate culture of sales and service.
This behavioral approach can be applied to training processes and programs for retail branch networks, telephone call centers, direct banking, corporate and commercial banking, mortgage banking, investment services, private and international private banking, personal and institutional trust services and insurance.
The main goal, according to the company, is to help clients obtain the best sales results combined with service excellence in areas such as client retention, goal setting, client segmentation and incentive compensation.
The firm's Performance Solutions covers all delivery channels with custom-designed training programs and workshops tailored for a particular organization's objectives.
Cohen Brown offers consultant presentations, client training and computer-based instruction.
Although the lion's share of Cohen Brown's clientele are financial institutions, the company has also worked with securities, insurance and asset management firms.
Cohen Brown is headquartered in Los Angeles and London with offices ranging from Atlanta and San Diego to Singapore and Frankfurt.
For info: www.cohenbrown.com.
