SAN JOSE, Calif. Alliance CU has expanded its relationship with ShoreTel to deploy the company’s contact center solution.
"We needed a unified communications system to ensure smooth phone operations for our East and West Coast locations," said Val Ovrootsky, vice president of the $365-million credit union. "Recently we added ShoreTel Contact Center and have been impressed with improved employee productivity, flexibility to easily add new resources and the ability to handle increased calls during high volume times."
The company said the distributed single-image architecture at the center of the ShoreTel platform works for credit unions with multiple locations, eliminating the need for disparate IT in every branch.
In addition, the ShoreTel Jack Henry Symitar Screen Pop application is available for the credit union core processing system. ShoreTel interacts with Symitar to deliver reliable account number-based record matches, the company said.
