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A team led by Michael Lipsitz, a lawyer hired away from Santander last year, will look at everything from whether prices are fair to whether complaint data contains notable trends.January 12
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Just like the industries that they cover, the lack of Black representation among news outlets acts as a barrier against understanding and eliminating systemic racism.December 28
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The forthcoming measure could override staff opinions that helped certain deposit-gathering companies partner with banks.November 13
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The industry has an opportunity to build deeper relationships with members right now by communicating in a proactive and empathetic way.November 6
Senior vice president of client serviceBeehive Strategic Communication
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Institutions considering new technologies must ask themselves what they're looking for not just from a product but from a partner.September 4
Chief information officerPenFed
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The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.August 31
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Even as the bank’s sales practices faced intense government scrutiny following the Wells Fargo scandal, senior leaders in Oregon were fostering a culture that valued credit-card sales above all else, according to several former employees.August 27
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Institutions serving colleges and universities traditionally see membership surge in the fall, but are now planning for a decline as classes move online.August 27
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From student-run branches to courses on credit, budgeting and more, one of the industry's longest-running partnerships is being upended as districts across the country move to virtual learning.August 12
