HARRISBURG, Pa. – Belco Community CU is putting its money where its member service is–offering to pay members when their service reps violate the credit union’s new Gold Star Service Pledge.
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The $275 million credit union will pay any member $5 if a service rep violates any of the five service principles and $100 if a rep violates the principle that promises to provide a decision on a consumer loan before the close of business if the application is submitted before 2 pm.
The other golden rules are: respond to every member by name; thank every member for his or her business; attempt to answer a member’s question immediately or respond by email or by phone the same business day and respond to all emails within 24 hours.
