FARMINGTON HILLS, Mich. – The uGenius talking Personal Teller Machine is making its Michigan debut at a new Community Choice CU.
The technology offers a more personal touch than an ATM because customers can talk live to a teller who shows up on the machine's video monitor. The PTMs offer access to tellers during hours when bank branches are closed or when the on-site tellers are busy with other customers.
The PTM tellers are located at call centers either thousands of miles away or in the same city. At Community Choice, they are in the same building, which houses the credit union's headquarters.
The technology enables tellers at the call centers to see a customer's identification and the checks and cash they deposit as well as verify signatures.
Community Choice plans to install four other PTMs at a few of its other branches. The machines are sold by uGenius Technology in Sandy, Utah.
