Credit unions can now offer their customers the option to sign documents electronically.
An agreement between CU*Answers and eDOC Innovations would allow credit unions to adopt its online imaging solution, which includes remote e-signature capability. Cooperative CUSO are providing the technology at no cost.
The service, which will allow users to e-sign documents from digital and mobile devices alike, is scheduled to roll out in May.
Randy Karnes, CU*Answers CEO, framed the offering as a more flexible option for doing business with customers and more efficient for the credit unions - like online retailing.
"The move to provide e-sign to clients utilizing our online imaging strategy is about getting those credit unions to think about becoming online retailers," he said. "Not all members want or are able to come into the branch to sign loan forms. By giving credit unions the ability to capture that signature remotely, we speed the closing process and improve convenience for the member. "
"And when credit unions see the response from their members," he added, "it will get them thinking about other digital strategies to improve member experience."
