MADISON, Wis. – CUNA Mutual Group said yesterday it has implemented Neocase Software’s HR Shared Services for its HR Shared Service Center.
The solution will consolidate various applications in its HR Shared Services Center into a single solution, as well as provide transparency across a team of 65 HR agents. In addition, it can easily be modified and configured by its HR/IT personnel, without having to involve outside consultants.
CUNA implemented Neocase HR, the case management solution for HR Shared Services contact centers, together with Neocase's knowledge management solution, Neocase Knowledge Base. Two separate groups access Neocase HR within CUNA's HR contact center: the Service Delivery team and Employee Resource Center, both are supported by different workflows and service level agreements
