MADISON, Wis. - (04/07/06) -- CUNA Mutual Group said it isinitiating a pilot program that will help it develop a new breed ofcustomer service center. The customer operations pilot will helpCUNA Mutual experiment, test, and learn new customer servicetechnologies, processes, work methods, and organizational designs,said the company, which provides services or products for almostevery one of the nation's 9,000 credit unions. The goal of thepilot is to make it easier for credit unions to connect with CUNAMutual and for employees to provide the level of customer servicecredit unions are demanding. The pilot is part of an initiativelaunched in December aimed at improving and aligning claims, callscenters and product administration. The company plans to have thepilot operational by year-end 2006.
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As AI and digital assets become mainstream, banks are spotting new opportunities to integrate payments with other activities.
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House Republicans overcame internal divisions to narrowly pass President Trump's tax and spending package Thursday afternoon. The measure would cut the Consumer Financial Protection Bureau's funding level, among other provisions.
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A new partnership with Google Cloud will let the Spanish bank offer Gemini to all staff after a successful ChatGPT deployment.
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Atlanta-based CoastalSouth's initial public offering prices at $21.50 a share; Valley National Bancorp announces Lyndsey Sloan will succeed Gary Michael as general counsel; Webster Financial Corporation taps a new chief risk officer and appoints a new board member; and more in this week's banking news roundup.
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Capital One closed the deal to buy the credit card provider in May and as part of the review process, decided to exit its home equity lending business.
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In a rare move for a credit union, the Seattle institution has snapped up the 13-member team that created EarnUp's AI Advisor product.
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