CUNA Mutual Eyes New CustomerInterface
MADISON, Wis. - (04/07/06) -- CUNA Mutual Group said it isinitiating a pilot program that will help it develop a new breed ofcustomer service center. The customer operations pilot will helpCUNA Mutual experiment, test, and learn new customer servicetechnologies, processes, work methods, and organizational designs,said the company, which provides services or products for almostevery one of the nation's 9,000 credit unions. The goal of thepilot is to make it easier for credit unions to connect with CUNAMutual and for employees to provide the level of customer servicecredit unions are demanding. The pilot is part of an initiativelaunched in December aimed at improving and aligning claims, callscenters and product administration. The company plans to have thepilot operational by year-end 2006.