Delta Community CU Signs Three-Year Call Center Deal With PSCU Financial
ATLANTA – Delta Community CU said yesterday it has contracted with PSCU Financial Services Total Member Care call center services to support account and lending member inquiries.
Total Member Care representatives handle account inquiries, balance transfers, password resets, loan applications, new member enrollment, account initiation and a broad range of topics related to credit union operations, as well as traditional product areas such as debit, credit, online bill payment and Internet banking. Customized scripting ensures members receive the same responses they would get from the credit union’s in-house call center.
PSCU says 1,3000 credit unions use its Total Member Care service.