Keesler FCU Installs Diebold Opteva ATMs At Overseas Branches
BILOXI, Miss. – Keesler FCU has signed with Diebold to upgrade its ATMs in the United Kingdom by replacing its current terminals with Diebold Opteva machines, powered by Agilis software.
The contract also includes a three-year agreement for Diebold to provide maintenance services, leveraging Opteview remote services, Diebold's remote troubleshooting and diagnostic application.
The $2 billion credit union operates four branches in the U.K.
The Opteview remote service monitors ATMs and initiates a two-way remote session when trouble is detected. After assessing the status of an ATM and making a diagnosis, Opteview either fixes the machine or dispatches an engineer with the exact information and parts needed to correct the problem, reducing on-site resolution time and improving first-time fix rates. By resolving service calls remotely, Opteview improves ATM uptime and availability, helping to decrease service costs and improve consumer satisfaction.