MOOSE LAKE, Minn. -- Lake State CU is adding a new branch in Duluth, Minn. -- more than 40 miles away from its nearest branch -- by using interactive video technology from NCR.
NCR APTRA Interactive Teller will give Lake State tellers located in Moose Lake remote control of ATMs in the new branch in Duluth.
The new Duluth branch will be completely self- and assisted-service through three NCR APTRA Interactive Teller ATMs and additional (non-video teller) NCR SelfServ ATMs. The Technology Village office in Duluth will not only serve current and new members with Interactive Teller, but it also will bring commercial, mortgage and consumer services to that area.
"We have been interested in expanding our membership base into Duluth for several years, but the cost of building a full-function branch so far from our core membership base was prohibitive," said Laly Larson, senior vice president and CIO, for the $185 million credit union. "NCR APTRA Interactive Teller gives us a cost efficient means for entering a new market. As our membership base in Duluth grows, we will examine more traditional branches. In the meantime, NCR's interactive video technology will let us deliver a personal member experience remotely."
The efficiency and security created through the centralization of tellers enables financial institutions to transform their branch locations into more effective service and sales environments. APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, all while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account and loan initiation.
