LoanLink Center To Implement RoutingSoftware

March 22, 2006, 1:00 a.m. EST 1 Min Read

MADISON, Wis. - (03/22/06) -- LoanLink Center announced Monday ithas signed with eGain Communications Corp. to install the company'seGain KnowledgeAgent and eGain Mail systems to better route, trackand resolve consumer inquiries. LoanLink Center is contact centeroutsourcer developed by CUNA Mutual Group and APPRO Systems thatprovides online lending services to 400 credit unions. eGainonDemand will allow the LoanLink enter to reduce the costs ofoperation and partition the member data of the 400 credit unions,while allowing agents to share common parts of the database acrosscredit unions. CUNA Mutual is the majority owner of the LoanLinkCenter and more than 30 state credit union leagues own minorityshares.

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