MIDDLETOWN, Ohio -- MidUSA CU announced this morning it has signed with Buffalo Pacific LLC and Telepresence Technologies LLC to be the first credit union in the U.S. to deploy the companies’ high-definition 3D OmniSuite technology that brings together life-size 3D, real-time video communications with full eye contact and theater quality sound to create a virtual "presence" of the credit unions experts, on member demand.
The 3D OmniSuite technology uses six registered US patents that provide high-definition 3D imaging and communication with full eye contact, life size images, and theater quality sound all designed to create personalized relationships between a credit union and its members.
"The real-time 3D video communications experiences which are transmitted through the OmniSuites are of such quality that they appear to be real life and they give the member the feeling of sitting across the desk from our expert staff,” said James Miles, president of the $200 million credit union.
“The use of this technology will give MidUSA the ability to better serve our members with the various subject matter experts we have on staff and remove the obstacles of time and travel,” said Miles. “We think this technology is especially exciting for our members who work with our investment and mortgage experts and provides a member experience that is magical and timely."
"The OmniSuite Solution available from Buffalo Pacific will help all financial institutions balance time, talent and location resources to create a more memorable member service experience thus deepening relationships with the financial institution and giving the member greater flexibility and access to credit union experts when needed,” said David Allen, CEO of Buffalo Pacific.
MidUSA plans to initially deploy the high-definition 3D OmniSuites in its Kettering and Middletown Plaza branches over the next several weeks.
Buffalo Pacific is also working with a variety of credit union and CUSO leaders across the country to introduce the 3D technology.
