VIENNA, Va. – Navy FCU said it has implemented CGI’s CACS Enterprise’s, Stata Enterprise and BureauLink debt recovery management products to provide it with a risk-based collections solution.
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The $36 billion credit union converted from a traditional age-based collections system to sophisticated risk-based collections, in order to increase dollars collected, and reduce delinquencies and charge-offs resulting from the tightened credit market.
The suite of tools implemented at Navy Fed combines CGI's bureau request management utility, its integrated collections recovery solution, and customer-based decision engine.
