VIENNA, Va. – Navy FCU has implemented the latest release of the Verint System’s Vovici Enterprise Feedback Management solution.
The advanced system features a series of advancements, including integrations to Verint's Impact 360 Text Analytics--which analyzes customer interactions and feedback from a variety of internal and external sources such as blogs, chat, email, social media channels, surveys and more.
Through the integration, customers can now automate and schedule the transfer of survey results, removing the need for manual processing. With these advanced reporting features, organizations can embed Vovici EFM charts into Verint performance management scorecards, create password-protected report links to share with non-Vovici users, and--at their discretion--enable viewers to filter data within the reports. Together, these enhancements not only provide a more integrated experience between solutions, but offer customers another set of customer-centric performance metrics to help drive loyalty and satisfaction.
"For us, the voice of our members spans calls, surveys, email, chat and more," says Kamelia Roshanian, business operations analyst for Navy Federal. "The vision of a VoC hub is something we've been waiting for, and the combination of Vovici and Verint delivers the innovative platform that will help us quickly achieve this goal."
