DAYTON, Ohio - (06/03/05) -- NCR Corp. said it has introduced anew custom marketing solution that creates new possibilities forcredit unions and other businesses to deliver personalizede-messaging that is relevant to each member's/customer's individualneeds. Customer Power 5.0 enables e-marketers to draw from multipledatabases to individualize the offer to each customer, deliver itacross multiple channels and fine-tune the message based on thelive customer response. The data can be drawn directly from a widevariety of online or offline databases and customer interactionpoints including ATMs, retail checkouts, Web sites, customer callcenters, bank branches and kiosks. Advance analytics are thenapplied to facilitate customer insight, giving businesses theinformation they need to personalize their offer to each customer'sindividual needs and wants. The resulting message can then bedelivered in a coordinated manner across multiple customercommunication channels. The customer's reaction can be trackedautomatically and the offer further customized to reflect thatresponse.
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At a time of mild or nonexistent loan growth, middle-market borrowers in the Lone Star State are providing a boost to Fifth Third Bancorp and Huntington Bancshares.
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New details have emerged about the negotiations that culminated in Capital One's blockbuster $35 billion agreement to acquire Discover. At one point last December, the two parties broke off discussions, according to a securities filing.
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The Alabama regional lender says it expects expenses to taper off this year and anticipates challenged loans will gradually rise to historically average levels.
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Truist Financial's top executive leadership team announces departures; First Horizon's chief credit officer is retiring; Ferry teams with Highnote to roll out a new Visa-branded payroll card; and more in the weekly banking news roundup.
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The Dallas-based regional bank tapped a client for its co-pilot capabilities, where employees can message a bot instead of a human to get tech assistance.
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