PHOENIX-Jennifer Godel, AVP, human resources and training at the $3-billion Desert Schools FCU in Phoenix, said the biggest issue facing HR teams is employees being "nervous" about the possibility of layoffs.
"With Chase and Bank of America laying off thousands and thousands, employees are wondering what's happening at the credit union, how it's doing, and if they're going to be laid off," Godel said. "One of the most important things you can do is very basic-communicate, communicate, communicate."
The message, according to Godel, should explain the "financial health of the institution" and address any policy changes, such as a new lending practice. "You should share why a decision is being made and the business logic behind it. Employees are more understanding and accept information more readily when you are up front about it. We have a responsibility to be as open and direct as possible about where we are financially, what decisions we are making to remain financially healthy, and what folks can do to participate in that."
The message should be shared through multiple communications channels.
"We have an open-door policy at the credit union and we have tools in place where employees can anonymously submit a complaint or concern," Godel said. "And we get back to them within 48 hours. In addition, you need to share information at department and branch meetings, do articles in the employee newsletter and on the intranet."
Managers, too, must be prepared by HR to share the same messages, Godel explained. "Leaders must be equipped to respond to questions when folks are nervous and concerned."
