Collections Firm Signs McCoy FCU
ORLANDO, Fla.-The $402-million McCoy FCU has signed with Solutions in Finance Inc., a collections and lending operations consulting firm for credit unions nationwide, to help the credit union evaluate its collections operation. Following the evaluation, McCoy contracted with Akcelerant to implement a new system. The other suggestion was to revamp workflows within different areas of its collections department such as repossessions, remarketing, legal, non-clerical, etc.
The evaluation also helped McCoy establish a system where collectors are reviewed based on effectiveness of service rather than just conducting a high call volume, and a staff member was designated to manage the accounts sent to collection agencies for evaluation instead of the collection supervisor.
For info: www.solutionsinfinance.com.
CUNA Mutual Garners Top Marks
MADISON, Wis.-CUNA Mutual Group Retirement Plan Services garnered top rankings for overall client satisfaction, customer loyalty and brand relationship in Boston Research Group's annual defined contribution provider (DCP) study.
Boston Research Group's DCP study of client satisfaction and loyalty rated 22 leading defined contribution plan providers based on surveys of more than 1,380 plan sponsors with plan assets totaling $5 million or less.
For info: www.cunamutual.com.
Equifax Teams With IXI Corp.
MCLEAN, Va., ATLANTA-Equifax Inc. and IXI Corp. have formed a partnership in which they will jointly develop solutions that provide insight into a household's financial profile and capacity to pay, allowing financial institutions to better target members to manage and increase ROI.
For info: www.equfax.com or www.ixicorp.com.
FSCC Partners With eZforex.com
EDINBURGH, Scotland-Financial Service Centers Cooperative Inc. announced a strategic alliance with eZforex.com Inc. to automate foreign currency exchange process for credit union members nationwide.
Through this alliance, eZforex system will be connected to FSCC's shared branching interface that connects online foreign currency transaction data to the FSCC Network. CU members may purchase foreign currency in more than 100 currencies and pay via electronic debit from a checking, savings or line of credit account. The currency can then be delivered to the member's home or office within 48 hours.
For info: www.fscc.com or www.ezforex.com.
