LONGVIEW, Wash. – Red Canoe CU has installed Financial Management Solutions, Inc.’s Teller Management System to streamline branch transaction analysis at its seven branch locations better optimizing the branch workforce.
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“FMSI’s solution helps us pinpoint exactly when our branches are a little light or a little heavy with tellers,” said Rich Wilson, chief financial officer at the $580 million credit union. “This uniform data streamlined our process and gave us an apples-to-apples comparison between our different locations.”
The Teller Management System schedules tellers based on forecasted transaction volumes, thus helping financial institutions gain better control of labor costs while increasing service levels.
