Hearing Impaired System In Scam
AUSTIN–The Credit Union Information Services Professionals Association (CUISPA) is reporting it has received at least two notices in the last six weeks from credit unions experiencing voice-phishing attempts from hearing- impaired relay services.
Callers use an Internet relay (phone) service posing as a hearing impaired individual, CUISPA said. The relay service calls the institution with an account name and Social Security Number. “They are asking for the account numbers and balances,” CUISPA said. “This is likely an attempt to initiate a wire transfer.”
CUISPA puts out such alerts to help credit unions prevent fraud.
For info: www.cuispa.org.
Consumers Love Self-Service
CHARLOTTE, N.C.–While technology has made our lives easier in so many ways, the sudden lack of expected conveniences can likewise send consumers’ frustration levels reeling, according to a poll conducted for NCR Corporation by Harris Interactive.
The recent survey explored U.S. consumers’ “Taste for Tech” or just how much or when technology provides a positive interaction. The findings revealed a perceived need for certain essential “do it myself” opportunities, along with apparent frustration when some of those same technologies were not readily available.
Forty percent of those polled said banking via an automated teller machine is a “most essential” self-service transaction among the four listed in the survey, while 7% express frustration with ATM banking. Perhaps related, 19% of those polled indicated that over the course of the last year, when attempting to use an ATM, they found it to be out of service either “often” or “sometimes.” While 81% said they “never” or “rarely” found an out-of-service ATM, financial institutions consider the ATM to be a mission critical device with an industry uptime requirement of over 99%.
“The good news is, consumers want self-service banking,” Brian Bailey, NCR’s vice president of financial industry marketing, said. “However, it is worth remembering the old adage that one bad customer experience is often shared with five to 10 friends or family. In today’s competitive banking environment, it is all the more important to ensure you aren’t turning valuable customers away or unknowingly raising their frustration levels.”
