Texans CU Implements NICE Workforce Management Release
RICHARDSON, Texas – Texans CU has deployed NICE Systems’ IEX Workforce Management solution to enhance efficiencies.
The $1.6 billion credit union said the system has facilitated forecasting, schedule adherence, schedule management and an increase in contact center efficiencies.
The company said its Release 4 allows enterprises to optimize Customer Dynamics by driving increased effectiveness and efficiency of contact centers and back office enterprise operations.
NICE Systems is based in Israel.