Texans CU Implements NICE Workforce Management Release

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RICHARDSON, Texas – Texans CU has deployed NICE Systems’ IEX Workforce Management solution to enhance efficiencies.

The $1.6 billion credit union said the system has facilitated forecasting, schedule adherence, schedule management and an increase in contact center efficiencies.

The company said its Release 4 allows enterprises to optimize Customer Dynamics by driving increased effectiveness and efficiency of contact centers and back office enterprise operations.

NICE Systems is based in Israel.

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