Where Credit Unions Are Investing Technology Dollars

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BECU Now Offering E-Statements

TUKWILA, Wash.-Boeing Employees CU said it begun offering its members electronic statements delivered by email. Members can choose the free eStatements and opt out of receiving their regular paper statement in the mail. The new service will help conserve natural resources and save the credit union millions of dollars a year in expenses. The credit union giant also said it will donate $3 to the Children's Miracle Network for every member who signs up for the eStatements before June 30.

Meriwest To Implement Biz Objects

SAN JOSE, Calif.-Meriwest CU said it has signed with Business Objects to implement the company's Enterprise 6 business intelligence solution to track, understand and manage performance throughout the credit union. The system will integrate Meriwest's disparate systems, including Siebel CRM, Microsoft Excel and proprietary databases and provide credit union managers with web-based dashboards to allow them to quickly view key performance indicators. It will also allow managers to analyze activity by branch office, ATM, or other delivery channels.

Space Coast To Install Encore

MELBOURNE, Fla.-Space Coast CU said it has signed with John H. Harland Co.'s Harland Financial Solutions to install the company's Encore Teller Solution, which allows tellers to make automated referrals and cross market products and services. Space Coast CU joins three of the largest credit unions in the country in implementing the teller system, Navy FCU, Pentagon FCU and Suncoast Schools FCU. Space Coast CU also used Harland's Touche CRM and its check solutions systems.

WECU Installs New Telephony

CHEYENNE, Wyo.-Wyoming Employees FCU said it has installed a new telephony and call center from AltiGen Communications, Inc. of Freemont, Calif. The AltiGen VoIP telephone system connects all five of its branches and ensures that employees can assist any branch location during periods of high call volume. The system allows employees with special skills to be shared across all of the CU's offices.

Travis Expands Certegy Relationship

VACAVILLE, Calif.-The $1.3-billion Travis CU said it signed a new three-year contract with Certegy Inc., expanding its relationship with the card processor. Under the new pact, Certegy will provide its Premier Internet Banking and online bill payment to the Travis' 120,000 members, and process credit and debit transactions.

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