ORLANDO - Neil Goldman also had these observations during Grow Show:
* In every major competitive category with the exception of checking, there is a focused financial provider who owns that market. The problem with being a PFI is that it’s not very focused.
* There may not be a direct line between happy employees and happy members, but can you think of a credit union where the employees are really unhappy and the members are happy.
* If you want to grow, create a member experience and find a way to measure it.
* A lot of credit unions have a tentative decision making culture, yet we want to implement a culture quickly. What falls down most often is the sales compensation programs.
We don’t involve them in the planning and then we’re surprised when they’re not on board.
