Most on the front lines already know what the research proves - changes long underway in the credit union world, such as increasing reliance on and expectations of digital and self-service, have only accelerated as a result of the current public health crisis. Traditional services and delivery are not enough to support members today – and now more than ever the services provided by credit unions to their communities are in great demand. Necessity has accelerated 3-5 years of digital transformation into 3-5 months, and as we look towards the future, credit unions are starting to ask:
• What industry changes are here to stay?
• What are the long-term impacts on service delivery channels?
• How do we invest wisely in innovation to stay ahead of member needs and expectations?
• What role will new technologies play in empowering self-service and digital engagement?
Join Bold360 by LogMeIn to dive into key research from Filene Research Institute and Future Branches on the impact of COVID-19 now and into the future and evaluate how a digital-first approach can help credit unions redefine member experience.
