Banks and credit unions have a wealth of monetizable insights within their retail and business account holder data, but many still struggle to leverage that data to grow revenue.
To reap the most out of their digital banking solution, savvy banks and credit unions are approaching the solution from the inside out, treating the employee user experience (UX) as strategically as the account holder UX.
The digital banking landscape is in a constant state of change. As we enter the new year, financial institutions (FIs) are preparing for a range of anticipated changes and trends that will impact the way they operate. Here are five key trends worth noting in the business banking world in 2023.
Sponsored by Alkami, and hosted by fintech influencer, Jim Marous, FIsionaries™ shines a light on financial institutions (FIs) at the bleeding edge of digital transformation. The podcast features FIs sharing sessions learned from their digital transformation journeys as well as insights from fintech partners and other industry thought leaders.
In simple terms, artificial intelligence (AI) means using technology to do things that usually require human intelligence. It combines computer science with large sets of data to enable problem solving for many industries. For financial institutions (FIs), AI can be the key to growing at scale.
Benchmark with our latest Cornerstone report for continued digital success Alkami has partnered with the industry experts at Cornerstone Advisors to produce an exclusive report for banks that gives executives the context they need to measure and manage their digital investments, channels, and operations.
It’s easy to believe that the youngest FI consumers would be the primary demographic wanting more from digital banking platforms. But despite differences in their online lifestyles, all users, from Gen Z to Baby Boomers, want their credit union or bank to deliver a modern, intuitive mobile app and desktop experience.
To most financial institutions (FIs), chatbots are viewed solely as a customer support tool. Consumers often encounter chatbots on websites as immediate pop-ups, or interact with them as they begin their service journey.
The demand for digital banking innovation requires community banks, regional banks and credits unions to either take on technology projects themselves or partner with digital banking platform companies and/or fintechs to quickly innovate.
