Debt collection

Consumer complaint volume nearly doubled from 91,000 in 2012 to 163,700 in 2013, according to the Consumer Financial Protection Board's Consumer Response Annual Report.

The property tax delinquency rate for Detroit landlords receiving Section 8 payments is 26%, and they collectively owe the city at least $5 million.

Much has been written about the revolutionary impact Big Data will have on businesses, including benefits to lenders in terms of improving marketing and risk management.

Three defendants charged in a multimillion-dollar telemarketing fraud scheme agreed to court-issued preliminary injunctions that will shut down the operation. The court also imposed a preliminary injunction against the final defendant, Ari Tietolman and his companies.

The city lacks recourse and thus seeks help from the state legislature to collect the delinquent accounts.

The private student loan default rate dropped to 3.4% in the fourth quarter ended December 31 and will continue to decline in 2014, according to Moody's Investors Service. But

Portland, Ore. residents who continue to dodge city's art tax may face collection actions.

Credit Karma settled Federal Trade Commission charges that it misrepresented the security of its mobile app and thus failed to secure the transmission of millions of consumers’ sensitive personal information.

The Tennessee-based payday lending operation is accused of spamming thousands of people with unwanted text messages.

Credit counseling agency GreenPath Inc., a non-profit firm also doing business as GreenPath Debt Solutions, has acquired Consumer Credit Counseling Service (CCCS) of Greater San Antonio.

The tighter lending climate in the post-recession world has created new challenges for debt collectors. But those challenges can come with opportunities as the way business is done evolves.

An appeals court Wednesday upheld a lower court decision in a Fair Debt Collection Practices Act case against a collection agency.

U.S. residential properties sold at an estimated annual pace of 5,083,241 in February, a slight decrease from the previous month but an improvement from a year ago, according to a new report. February marked the fourth consecutive month that saw sales activity fall.

FICO has announced the availability of FICO Custom Credit Education, a new credit education service designed to give consumers better access to their FICO Score and help lenders be more informative about credit scoring.

A closely watched barometer of consumer confidence surged in March to its highest mark in more than six years.

RealtyTrac, a company that provides housing and foreclosure data, announced Tuesday that it has entered the tax, deed and mortgage data licensing business, making it the first new entrant in the business in more than a decade.

The problem with data-driven decisions is that we don’t always like the result. Credit scores are recently falling into that trap.

Delinquent first mortgages totaled 5.65 percent of outstanding balances, down more than 22 percent year-over-year in February, according to a new report.

The CFPB says it is in the late stages of formulating new regulations for the payday lending business.

Convergys has acquired rival call center giant Stream Global Services for $820 million.