Digital Banking 2019

Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill.

At the recent Digital Banking conference, a pair of credit union executives offered insights into how the shift toward digital services has impacted their branching strategy and vice versa.

Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations are in store.

Banks are increasingly turning to outsiders like Nikki Katz, a former Disney executive now at Bank of America, and Joel Kashuba, formerly of Procter & Gamble and now at Fifth Third, to help build their digital experiences.

Community bankers want to cut the time it takes for customers to establish digital accounts to mere minutes, but it's hard to do that and make other improvements without increasing fraud risk.

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital Banking conference this week.

Community bank executives, payments officials and others said Libra faces an uphill battle amid heavy competition and regulatory scrutiny.

Both companies want money to be "programmable." But how to go about it is a matter of dispute.

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.

The bank launched Finn in an effort to attract millennials. But there were problems with how it implemented the digital-only brand, experts said.