Editorial Research

Emerging consumer attitudes toward privacy threaten to overturn long-standing industry assumptions about customer data and personalization.

The COVID-19 pandemic has radically changed consumers’ attitudes and behaviors toward money and payments. What has changed?

COVID-19 has accelerated the end of cash and pushed digital payments to a new tipping point.

A survey of leaders across financial services finds that the COVID-19 pandemic has spurred companies in every industry to dramatically accelerate their adoption of AI and automation — even in cases where investments to date have proven inconclusive or disappointing.

A survey of leaders across financial services finds that the COVID-19 pandemic has spurred companies in every industry to dramatically accelerate their adoption of AI and automation — even in cases where investments to date have proven inconclusive or disappointing.

New research reveals Republicans and Democrats overwhelmingly believe a sweep on November 3 — by their own party — is the best outcome for the industry and the nation.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

Our third monthly survey found almost six out of 10 employers report that their plans for the return to work are stymied by uncertainty — specifically, a lack of clarity on the right timing, and persistent questions about how to provide a safe environment for their employees.

Our second monthly survey found a smooth transition to remote work and digital customer access channels — but technology issues still arose. The pandemic has highlighted the importance of having a strong digital presence across all retail sectors, including financial services.