Digital Banking 2023

Michelle Moore, head of Digital for Consumer and Wealth & Investment Management at Wells Fargo, will show that even as companies across industries adopt emerging trends like virtual reality and open AI, they'll need to implement evergreen best practices—or risk losing out.

As an Entrepreneur, Author, Philanthropist, and Non-profit leader, Andrew has shown us all how important it is to find creative solutions and create new opportunities for all, especially the underserved in our community.

In this session we will draw on insights from new research conducted by American Banker and ServiceNow that provides insight into how institutions are strategizing to build customer-centric banks.

Why embracing financial inclusion can help your bottom line; How new technologies, such as AI, can transform traditional lending/underwriting models, leading to increased access for underserved populations; What a fintech-bank partnership can do to drive a more inclusive financial ecosystem.

Hear a panel of senior executives who've been at the center of action and who have led technology in both traditional and digital banking, including criticality, responsibility and accountability.

In this session, we will discuss results from recent research conducted by American Banker among business leaders at banks and credit unions that looks at the state of digital banking maturity today, how progress is enabling growth and the tech and tools that are critical to advancing digital initiatives.  

Join us as we explore results from our second annual survey on the state of enterprise automation in banking.

In this session you will learn about best practices for managing third-and fourth-party risk in your hybrid cloud environments, how to maintain consistent visibility into your ecosystem as well as some of the hybrid cloud-based technology/tools to consider for third- and fourth-party risk management. ​

Hear the practical application perspective, an overview, and key takeaways about partnering with FinTech to complement existing strategies through technology and online consumer lending best practices.

A panel of senior digital bank executives give their predictions for next year.

Aaron Plante, VP, Lending and Banking at Chime; Matt Wolf, SVP of Business Development, Greenlight; Elizabeth Song, Global Category Development Officer, Financial Services, Spotify; Brian Elkins, executive Director Mongile; American Banker–Catherine Leffert

In this roundtable, attendees will discuss: How AI will transform customer interactions; How gathering customer feedback informs technological and human CX; How and when to maintain human-to-human interactions for customer

In this session, hear about the experiences financial institutions and partners have mitigating risk and managing compliance across their multi-hybrid-cloud environments, defining prescriptive policies and controls; implementing data-centric protection & privacy with zero trust; and achieving continuous compliance.

This roundtable session discusses the synchronization of people, process and systems to optimize around hybrid service delivery.

Tips for maintaining a people-first culture remotely; How to effectively attract, hire, and onboard a cohesive remote team that wins

Conversational AI banking is changing how banks engage with their customers in more frictionless and convenient ways. Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience. 

Danielle, Doyle, Chief Innovation Officer, Atlantic Union Bank; Matt Maxey, Chief Innovation Officer, Synovus Bank- moderator; Eric Schwartz, Operating Partner, Canapi Ventures

Data siloes; Cryptocurrency and crypto exchanges; Beneficial ownership and the Corporate Transparency Act; Opportunities beyond AML

How to build an integrated transformation strategy that reflects core values, purpose and community; How to deliver transformation beyond technology to procedures and processes throughout the organization

In the age of automation and uncertainty, this session will explain how to implement artificial intelligence (AI) holistically to run your bank or credit union effectively, enhance key performance ratios and keep your institution financially healthy at all times.

Bank fintech partnerships, open banking, third party risk management, crypto

This session examines the dynamic remote authentication fraud landscape and how we must band together to demonstrate similar agility in our response.

We will explain case studies where we have helped banks modernize and transform, to tap into legacy data assets, to accelerate time to market for machine learning and next best action decisions, to manage instant payments and to rationalize and simplify their data processing ecosystems.

Get a sneak peak at PwC's 2023 consumer research, along with insights on how you can respond quickly when the stakes are high.

Hear leading approaches and insights on how banking is strategically adopting GenAI and solutions implemented to scale.

Join us to identify use-cases for your data and help us pinpoint some interesting ways to put these use-cases to work as part of your data strategy.

Tim Welsh, Vice Chair, Consumer and Business Banking, US Bank; Zur Yahalom, Senior Vice President, Head of Financial Services Americas, Amdocs

Liquidity, how to price your deposit, digital onboarding, do you have a digital product, what does digital really mean?

How to participate in the construction of a global, digital financial ecosystem.

Benjamin Conant, CTO and co-founder, MANTL; Brittny Williams, FVP of Digital Growth and Partnerships, PeoplesBanksBank and Zynlo

Sonny Sonnenstein, SVP, Chief Information Officer, Consumer, Business and Digital Banking, M&T Bank; Katie Pagenkopf, Head of Customer Experience Strategy, Amdocs; Zur Yahalom, Senior Vice President, Head of Financial Services Americas, Amdocs

Together, Allan Rayson of Encore Bank and Jill Feiler, Chief Client Officer, of ZSuite Technologies will discuss why banks must accelerate partnerships with platforms built for specific niches that can grow stable deposits, and how innovation in this area could drive the next wave of digital transformation. 

Two banks discuss their journey: American Commerce Bank, N.A. digital bank launch and how Members 1st FCU took control of its digital future.

Ian Maloney, Head of Policy and Regulatory Affairs, Cross River; Brenda Bruce, Product Line Director at FIS; Jonas Lornell, Commercial Director at MAJORITY

Meenaz Sunderji, Chief Growth Officer, Brim Financial; Corey LeBlanc, Co-founder and CTO/COO, Locality Bank; Mark Schwanhausser, Javelin

Discover how Five Star Bank uses TCS Customer Intelligence & Insights™ to deliver AI/ML powered real-time contextual insights.

Multi-branch CDFI Texas National Bank (TNB) and lender SaaS solutions provider Lendio will discuss how a traditional financial institution collaborated with a fintech company to close this gap—positioning TNB to effectively serve more of their business communities while growing their SMB lending business.

Join market leaders pushing edge and coexistence archetypes to hear what's worked and hasn't and learn where you start your own modernization journey.

Hear real-world success stories, the journey of working together, with insights into the challenges and successes of the relationship.

Hear real-world success stories, the journey of working together, with insights into the challenges and successes of the relationship.

Glia; Glance; InCode Technologies; Digital Onboarding; ONESPAN; Savana Inc; JRNI

Blend Labs,Inc.; Naeheas; SavvyMoney; Triple LLC; 9Spokes

9Spokes; OpenBots; Pinwheel; nFiniti.AI; Abrigo