Small Business Banking 2025

Session archives
2025
At this year’s SMALL BUSINESS BANKING conference, industry leaders, innovators, and banking executives came together to share groundbreaking insights on elevating business banking through seamless, intuitive, and strategically designed digital experiences. As business owners continue to expect smarter, faster, and more personalized financial solutions, banks must stay ahead of the curve. This event remains the industry’s premier platform for exploring the strategies, technologies, and trends shaping the future of small business banking.

Don’t miss the chance to revisit insights that can elevate how you serve small business clients.
Keynotes
Welcome Remark & Simplicity, Speed, Service & Safety: The Four 'S's of Small Business Banking

Small businesses are the backbone of our economy and as their needs evolve, financial institutions must evolve with them.

October 27
Opening Remark & Building High-Impact Small Business Banking Programs Within Credit Unions

Credit unions often get overlooked as local "bit players" in the small business banking arena,

October 28
Fireside Chats
Fireside Chat: An Interview with U.S. Bank's Sekou Kaalund

Empowering Small and Mid-Sized Businesses: A Bank's Role in Local Economies

October 27
Fireside Chat: Interview with Webster Five Bank's Brian McEvoy

How Community Banks Can Win in the Small Business Banking Space

October 28
General sessions
Tricky Balancing Act: Bots are Efficient, Humans are Essential

Chatbots are a powerful tool for assisting small and medium-sized businesses (SMBs) and banks with customer interactions on their platforms.

October 27
The Promises and Pitfalls of Agentic AI for Small Business Lending

Small businesses often struggle to access capital. Traditional business loan approval processes are slow,

October 27
Strategies and Tools for Banks to Help SMBs Deal with Costly Market Disruptions

Small businesses operate on significantly tighter margins than large enterprises.

October 27
When It Comes to Payments, There's No Such Thing as Choice Overload for SMBs

In a perfect world, small and mid-size businesses want a single platform to manage online and offline sales and payments seamlessly.

October 28
How Digital-Driven Strategies Are Transforming the Customer Experience

Customers today have high expectations for companies to provide an end-to-end experience.

October 28
Gen AI, Generative Engine Optimization and Personalized Content at Scale

Content marketing through the use of blogs, videos, social media, and email newsletters can feel a little dated.

October 28
Access to Capital is Critical for Small Businesses. How SMBs can Navigate SBA's Lending Rules and Source New Solutions

Access to credit lines is critical to small businesses. With several recent changes to SBA lending standards,

October 28
New Revenue: Are There Opportunities for Making Money with Embedded Finance?

Small and medium-sized businesses are always after new revenue.

October 28
Uncertain Times: Small Business Banking and Cross-Border Payments Amid Global Chaos

Amid shifting tariffs and global uncertainty, small businesses are taking on more risk than ever as it relates to cross-border payments.

October 28
Lightning Talks
Lightning Talk: The Current State of the Small Business Economy (With a Heavy Dose of Uncertainty)

Introduction by Bailey Reutzel, Strategy and Content, American Banker Live Media

October 27
Lightning Talk: AI with Humans in the Loop: A Pragmatist's Guide to Results

Introduction by Bailey Reutzel, Strategy and Content, American Banker Live Media

October 28
Case Studies
Lending Better, Faster and More: Harnessing Al to Win the Future of Small Business Lending

Al isn't coming to lending-it's already here, and it's rewriting the rules. In this high-impact session,

October 27
Demos
Innovation Lunches