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Credit unions give back with book drives, first-time homebuyer tutorials and more.

As chief operating officers see their roles altered through industry consolidation, they are also taking the lead of implementing banks' technological and strategic overhauls.

On top of running a bank’s day-to-day operations, chief operating officers particularly at smaller banks play the additional role of CEO-in-waiting.

Four years after the first states legalized marijuana, most bankers still want nothing to do with it.

Banco do Brasil, the largest bank by assets in South America, wants to make more of a name for itself in the United States. It expects a new online banking platform to help draw mainstream consumers, and says an expansion from South Florida into the Northeast is likely.

In an industry of more and more specialists, the chief operating officer is a jack-of-all-trades. But the title has different meanings for different banks. Some COOs help craft strategy, others just implement strategy. Some are CEOs-in-waiting, others stay in the background. We asked COOs about their role, M&A's effects on job security, and how they interact with CEOs.

In June, SourceMedia Research — an affiliate of American Banker — conducted a survey of 52 chief operating officers and other operations executives on a range of topics, including COOs' top priorities and what they think will be their future role. The data suggests COOs are concerned with regulatory trends and security threats and view themselves as change agents. Many aspire to one day become a CEO. Here are some data snapshots.

The Consumer Financial Protection Bureau's proposal Friday updating its mortgage disclosure rule did not give lenders what they wanted: an ability to correct errors after a loan has closed and a release from liability for technical violations. But the 293-page proposal did provide revisions that will help in compliance and the closing of more loans.

If your customer’s experience (CX) with your customer service options stinks, how happy do you think they are? Not very, and the ramifications can be severe and long-lasting. CX is a foundation for customer engagement when it’s done right. Take note of these fundamentals for the hosted contact center, and in particular how self-service can either make or break CX.

The $101 billion-asset Key said in a press release Friday that it had finalized the $4.1 billion purchase of the $40 billion-asset First Niagara.