Julie Monaco made our 2008 Women to Watch list for the impressive growth strategies she implemented at Citigroup's North American global transaction services business. Turns out she plays defense just as well as she plays offense.

Monaco ran a relentless outreach campaign late last year to hold onto customers as Citi was gripped by the financial crisis. She arranged client conference calls with senior level executives, and had her group calling on customers daily to reassure them.

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