No one who ever set foot in Diana Starcher's office could possibly be left in any doubt as to her management style. Prominently displayed on the wall is her motto: "Aim low: boring. Aim high: soaring."

As a daughter of the South, she may be coy about her age but she's far from shy about being demanding and setting high standards for her staff, and makes no apologies for that. The mitigating factor, however, is that she places even higher demands and standards on herself.

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