Julie Monaco's been head of Citigroup's Global Transaction Services in North America for a little over a year and has already made a number of moves to tap underserved customers and spur healthy growth of her line of business.

Upon taking the reins of the North American unit, in which Monaco works as part of a team of executives that oversees global transactions in other parts of the world, she quickly aligned sales strategy along client segments rather than the traditional GTS tack of molding products to the requirements of a specific client.

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