Alorica Inc., a customer service company based in Irvine, Calif., has acquired Expert Global Solutions for an undisclosed amount. EGS, a call center operator based in Plano, Texas, employs more than 40,000 people and reported $1.1 billion in annual revenue last year.

The deal is expected to close in the third quarter. The combined company, which will retain the name Alorica, will employ more than 91,000 people in 16 countries and conduct business in 30 different languages, according to the company.EGS supports several financial management functions, including accounts receivable management and revenue cycle management.

In 2015, the two companies aggregated a total revenue of approximately $2.3 billion, according to a release from Alorica, and the new company will have more than 600 clients.

"I’m proud of the transformation EGS has achieved in recent years," said EGS President and CEO Bob Segert in a statement. "Our people have worked hard to earn the trust of our clients and become a valued service partner. The combination of our companies creates innovative capabilities to deliver world-class customer experiences, with an even broader suite of solutions."

EGS shareholders will be minority shareholders in Alorica. The deal is subject to closing conditions, but the companies expect the deal to be finalized by the third quarter.

“This blend of talent allows us to better serve customers because of our substantial global footprint, broad and deep vertical expertise and industry-leading solutions,” said Andy Lee, founder of Alorica and chief executive and chairman of the new company. “More importantly, we share the same commitment to our people, passion for our clients and integrity in our business.”

 

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