Bank customers are more disappointed with retail banking fees, but that frustration has been largely offset by more positive experiences at branches and ATMs, according to a survey released Thursday by J.D. Power and Associates.

The research company's 2012 U.S. Retail Banking Satisfaction Study found that overall bank satisfaction held relatively flat, moving up just one point to 753 on a 1,000-point scale from a year ago. At the same time, customer satisfaction with bank fees fell to 609, down from 625 in 2011 and from 656 in 2010.

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