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The retail banking giant is planning to install video terminals in roughly 500 branches over the next two years, mostly in locations where foot traffic cannot justify the cost of having specialists on site. The rollout is likely to be watched closely by other banks that are looking to reduce overhead but don't want to miss out on sales opportunities.
May 22 -
Citigroup now lets smartphone-equipped customers check their credit card balances, check deposits and recent transactions on a mobile device without having to log into the bank's app.
May 21
Bank of America (BAC) has upgraded its mobile banking app.
The new version includes a calendar feature that lets customers schedule appointments at local branches. The app synchs with mobile devices and provides users with calendar reminders, as well as a list of required documents to bring to their appointments.
The upgraded app also includes new self-service options. Customers can use it to order checks or replace lost or stolen debit or credit cards. The app also allows users to add bill-pay and money-transfer recipients directly from their mobile contact lists.
Bank of America also made several design enhancements to its mobile banking offerings, allowing customers to navigate between features with a centralized menu button.
Bank of America has more than 15 million mobile banking customers. Its app is available on Android, Windows, iOS and Blackberry 10 devices.
