Forget Web years. Financial players can benchmark how fast things are moving in the industry by the number of acronyms that come and go in a given quarter (or fly off one s tongue in the time it takes to walk a trade show floor).

You get the point. Though annoying as it is to keep pace with jargon, the concepts behind these acronyms are usually worth noting. A new report from Meridien Research, Inc., throws yet another three-letter combo on the acronym heap: ECM more formally known as enterprise customer management.

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