If you are writer Julia Anne Miller's bank, she left you a message in the October issue of Smithsonian magazine: stop causing my identity crisis.
"I just flunked my bank's identity test," she
Her problem — which has to be widespread among bank consumers — can be traced back to reading too many scary articles about identity theft, she writes. She derived a password system so complex, she was doomed when she lost her cheat sheet.
Besides, she notes, your answers to identity questions all depend on the person you were when you answered them. Your favorite food depends on whether you were on a diet, your ideal travel destination changes with the wind and your cousins move in and out favor.
Do you help bank customers with this problem a lot? Have you ever failed your identity questions?
