First USA announced the appointments of Deborah F. Walden as senior vice president, card member service, and Jay R. Miller as senior vice president, card member service operations optimization.

Ms. Walden will manage employees at First USA's six call centers. She was senior vice president of card operations for American Express.

Mr. Miller will be responsible for technology engineering, workflow and revenue organization, and performance measurement. He was director of customer support operations for Gateway 2000, the computer manufacturer.

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