As on-line banking gains popularity and importance, a new breed of banking executive will need to combine customer service experience with technical skills, consultants say.

Though banks have begun to recognize the need for on-line representatives who can field both account-related and technical inquiries, they have been slower to look for executives to run on-line customer service departments.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.