Citi Recruits JPM's Gavin Michael to Lead Consumer Technology

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Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

Michael will replace Mark Torkos as head of technology for global consumer banking, which includes branded cards and retail services, retail banking and mortgages, commercial banking and Citi FinTech. Torkos retired in July.

The news follows the announcement that Heather Cox, chief executive of Citi FinTech, will join USAA as chief technology and digital officer this fall.

In his new role Michael will lead the long-term strategic direction, planning and management of Citi's technology organization and oversee its cloud architecture and data and services strategies.

Michael "brings a depth of international experience driving an enterprise-wide digital agenda and a unique blend of expertise across branch technology innovation, data analytics, product design, engineering and core and consumer technology," Stephen Bird, the CEO of the global consumer bank, said in a staff memo shared with American Banker.

Michael joined JPMorgan in 2013 and helped launch its digital revolution, beginning with an overhaul of its mobile app. Last June, JPMorgan became the first large bank to adopt Touch ID for customers who use Apple devices. He also led an in-house team through a complete redesign of its website — the first in a decade — unveiled this March. Shortly afterward, he was named American Banker's 2016 Digital Banker of the Year.

Michael will begin his new role Nov. 14. Anil Wadhwani, head of operations for global consumer banking, will lead the technology organization in the interim.

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