The Consumer Financial Protection Bureau unveiled an updated complaint database on Thursday, pushing forward with a controversial plan to allow disgruntled consumers to add their narratives to the official record.
Critics of the move argued that posting the database of detailed grievances wiil allow unverified details to circulate in public that could potentially smear a company's reputation or have other negative economic effects.
The complaint database contains 7,700 complaints filed online. They include details of woe faced in dealing with financial companies concerning credit cards, debt collection, mortgages, bank accounts and more. The CFPB also published a Request for Information on Thursday that seeks input on whether there are ways to allow the public to more easily understand and make comparisons of the complaint information.