Contents

strategic investments 4A

Helping institutions to plan ahead, stay ahead of the pack, and support initiatives such as expanding products, services and market areas.

it spending levels 6A

Financial institutions focus on setting themselves apart from the competition and creating new sources of revenue.

major it initiatives 10A

Infrastructure, efficiency, and market changes propel investment. But M&A activity and Year 2000 budgets can get in the way .

impact on profitability 12A

The idea is to spend smart, not big, on projects that help banks quickly identify and integrate promising technology into existing architecture.

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