The financial sector may be grim with recession, but their online services win high marks from customers according to research from a ForeSee Results/ study released today. And customers give online banking top marks with a score of 83, up from 82 last year; satisfaction with credit card companies jumped to 80 from 75, while satisfaction with online investment services rose to 78 from 75. “A score of 80 is generally considered the threshold for excellence,” the report notes,” and while individual companies often score higher than 80, very few services industries (online or offline) accomplish this level of customer satisfaction.”

Larry Freed, president and chief executive officer of ForeSee Results, called the increase in satisfaction “a really good sign—it shows that banks are doing a pretty good job of expanding functionality in a very, very difficult economic time.”

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