NCR Corp., the automated teller machine maker, announced its first major executive changes since Bill Nuti came in as chief executive and president six months ago.
Keith Taylor, 55, the senior vice president of the ATM division, and Gerry Gagliardi, 58, the senior vice president of its worldwide customer services division, will retire on March 1, NCR said Monday.
Malcolm Collins, 45, will replace Mr. Taylor. Mr. Collins had been the president of enterprise networks at the telecommunications concern Nortel Networks Inc.
John Hourigan, a spokesman for NCR, said in an interview Monday that despite Mr. Collins’ lack of experience with ATMs, his track record in “business development, marketing, and sales makes him a good fit.”
Christine Wallace, 53, NCR’s senior vice president of human global human resources, will replace Mr. Gagliardi.
When Mr. Nuti joined the Dayton, Ohio, company as chief executive (replacing Mark Hurd, who left last March to run Hewlett-Packard), he kept the rest of the management team intact. By contrast, at NCR’s rival Diebold Inc. there has been a good deal of executive turnover in recent months, most notably the December resignation of CEO and chairman Walden O’Dell.
Both companies’ ATM sales dropped last year. In 2004 many banks were upgrading to machines that met the Triple DES data-encryption standard. But while Diebold’s profit fell 45% from 2004 despite a 10% revenue gain, NCR’s surged 82%, mostly because of cost-cutting (something Diebold is now focusing on).
The mature North American market is expected to remain flat this year. NCR and Diebold are counting on a boost from check imaging technology, but last month Diebold’s new CEO, Thomas W. Swidarski, who is also its president, said banks will not adopt the technology in large numbers until next year or 2008. (John N. Lauer is Diebold’s new chairman.)
Mr. Nuti said Monday in a press release: “When someone on the leadership team decides to retire, it’s imperative that we name successors who not only enhance but build upon that bench strength.”
As Nortel’s president of enterprise business, Mr. Malcolm has been in charge of business development, products, marketing, and sales.
Ms. Wallace has been with NCR for more than 20 years and has been its senior vice president of human resources since January 2004. Before that she was vice president of global customer services for Teradata, NCR’s data warehousing division.
She has also been the company’s vice president and treasurer, vice president of Americas sales and service for Teradata, and chief financial officer for the Europe group and the Americas region.
