Senior bank managers have mixed feelings about technology's role in achieving their wholesale business objectives, but most feel that greater systems investments are needed to grow fee income, according to a research study.

The study, sponsored by the American Banker, Andersen Consulting, and the Tower Group, is based on a survey of 150 of the top bank holding compames in the United States. The findings indicated that over the next several years, business issues most likely to be supported by technology will include developing new products, enhancing alternate delivery channels to customers, and improving relationship management.

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