WASHINGTON — While it is not unusual to see a bank exhort its employees to help lobby on legislation, USAA Federal Savings Bank has taken it one step further by enlisting its 7.2 million customers.

In an email Thursday, Josue Robles Jr., the president and chief executive of the San Antonio-based bank, urged customers to call their senators on the regulatory reform bill. Specifically Robles asked them to request an exemption for USAA from the Volcker Rule, which would ban proprietary trading.

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