Though caught up in the trend toward remote delivery, some banks are reemphasizing face-to-face contact with customers, albeit in a high-tech way.

As the costs of full-motion video technology fall, an increasing number of financial institutions are offering customers access to bank representatives through screens on automated teller machines and other devices.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.