THE DECISION to farm out back-office operations is one of the most wrenching a bank can make.

But when Hibernia National Bank's management made the move to outsourcing in 1989, it was not just shaking up its own business. As the first major bank to hire an outside firm to run its data processing shop, Hibernia set the stage for the industry's much-talked-about infatuation with outsourcing.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.